Homework Loading Errors

Incident Report for Sapling Learning

Resolved

We greatly appreciate your patience while we worked through and resolved this situation.

Posted Oct 02, 2018 - 19:49 EDT

Monitoring

Are development group has released a fix and we are currently monitor to ensure the issue is resolved.

Posted Oct 02, 2018 - 17:27 EDT

Identified

Our development team has identified the problem and is currently testing a fix.

Posted Oct 01, 2018 - 22:11 EDT

Update

We are continuing to investigate this issue.

Posted Oct 01, 2018 - 20:59 EDT

Investigating

We are experiencing intermittent loading errors with homework assignments on Sapling Learning. Most users are reporting seeing the error "error while communicating with SLAPI" or slowness, timeouts or whitescreen spaces where they expect to see assignment questions.

Posted Oct 01, 2018 - 20:51 EDT

This incident affected: Student Application (Assessments).